Identification of technological solutions that will allow customers to collect groceries at the pickup point (“DRIVE ZONE”) completely contact-free.
Solutions must guarantee that the store operators will:
- get orders by voice messages directly through their headphones (Text-to-Speech system) from an external server on Cloud (solutions requiring in store server, connected with the cloud application, would be also considered) ;
- be informed when customers are close to the “DRIVE ZONE” selected, so that they can prepare the orders in time for the pickup.
Solutions proposed will also ensure that:
- order and purchase phases represent an easy and comfortable user experience to the customer;
- operators can answer with speech or text messages.
A positive evaluation will be given to the solutions that:
- respond to other use cases (i.e., management of specific requests or complaints made by Carrefour customers);
- provide integration with Google Cloud Platform;
- offer dashboard and reporting systems for in-depth analysis.
Please read carefully the description in Art.4 of the Rules /Regolamento downloadable below